FAQs
We are here to help! If you need immediate assistance, please contact a Superior customer service representative at 888-234-9425 or rdc@superiorpress.com.
Q: Can I use my previous account log in?
A: No, you must create a new account to complete your first purchase. During checkout select "Create your account", then enter your First Name, Last Name, Email and Password.
Q: Can I pay via debit with my bank account information?
A: Yes, debit is available through PayPal. Select PayPal during checkout, then follow the prompts to provide your account information. Note: you may need to establish a PayPal account if you don't already have one.
Q: Who can I contact if there is a problem with my order?
A: For order related question or issues, please contact customer service at 888-234-9425.
Q: Are supplies available for my scanner model?
A: If you need something that isn’t listed, contact customer service at 888-234-9425. Please be prepared with your scanner serial number located on the bottom of your scanner so we can better assist you.
Q: I am a tax-exempt customer, what is the process for having the sales tax removed from my order?
A: For tax-exempt customers, Superior must receive a W-9 Form or tax-exempt certificate prior to placing the order. Email your tax exemption form to rdc@superiorpress.com or call 888-234-9425. After you receive confirmation that your account has been flagged as tax exempt, you may place orders reflecting no tax. Should you place an order prior to providing your tax-exempt status, you will be charged tax.
A: Please contact Superior support at 888-234-9425.